General terms and conditions of business

  1. scope
    The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.
    A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
  2. Contractual partner, conclusion of contract
    The purchase contract is concluded with the company Kinderwagenshop Sedlak eU,, Wiedner Belt 48, 1040 Vienna, Austria
    By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after submitting your order, you will receive another confirmation by email.
  3. Contract language, contract text storage
    The language available for concluding the contract is German.
    We save the contract text and send you the order details and our general terms and conditions by email. You can view the contract text in our customer login.
  4. delivery terms
    Shipping costs may apply in addition to the stated product prices. You can find out more about the shipping costs in the offers.
    We only deliver by mail. It is possible to collect the goods yourself from the shop.
    We do not deliver to packing stations.
  5. pay
    The following payment methods are generally available to you in our shop:
    - Advance payment / immediate transfer
    If you choose the advance payment method, we will give you our bank details in a separate email and deliver the goods after receipt of payment.
    - Credit card payment
    - Cash payment when picked up in the shop
  6. Retention of title
    The goods remain our property until full payment.
  7. Transport damage
    If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance company.
  8. Warranty and Guarantees
    The statutory liability law for defects applies. Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
  9. Liability
    We always have unlimited liability for claims due to damage caused by us, our legal representatives or vicarious agents
    - in case of injury to life, body or health,
    - in the event of intentional or grossly negligent breach of duty,
    - in the case of guarantee promises, if agreed, or
    - as far as the scope of application of the Product Liability Act is open.
    In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely, (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage that typically has to be expected is limited. Otherwise, claims for damages are excluded.
  10. Withdrawal from the contract
    The customer can withdraw from his contractual declaration within 14 days without giving reasons in writing (e.g. email) or by returning the goods. The withdrawal period begins with the delivery of the goods to the consumer.
    Declarations of withdrawal and goods must be sent exclusively to Kinderwagenshop Cindy, Wiedner Belt 48, A-1040 Vienna or
    The right of withdrawal does not apply to contracts for the delivery of goods that were specially manufactured according to customer configuration. A cancellation fee of 20% will be charged for cancellations of goods that had to be ordered directly from the manufacturer at the customer's request. This fee is of course waived for stock items from Kinderwagenshop Cindy.
    The return is carried out at the risk and expense of the customer. If the consumer has already used the goods, he or she owes Kinderwagenshop Cindy an appropriate fee for the use and compensation for the reduction in value that has occurred.
    In the event of the contract being withdrawn, Kinderwagenshop Cindy will reimburse the customer for any payment already made against the return of the goods.
  11. Dispute resolution
    The European Commission provides a platform for online dispute resolution (OS), which you can find here
    We are prepared to take part in an out-of-court arbitration procedure before a consumer arbitration board.